Refund Policy

Refund Policy

CUSTOMER RESPONSIBILITIES

All customers are expected to understand our terms and conditions. If there are any misunderstandings or issues with the policies listed, they must be addressed to our company via email: valorienell@gmail.com. If a customer does not contact us about any problems with our policies before making a purchase, the issue will not be addressed or resolved.

ALL SALES ARE FINAL

All purchases made through our company are FINAL. If an item is labeled as a PREORDER in its description, refunds and chargebacks will not be accepted. By completing your purchase, you agree to the wait times and abide by our company's PREORDER fulfillment.

REFUNDS / EXCHANGES

Purchases cannot be refunded or returned unless the item is shown to be defective or damaged within one week of delivery. For refunds and item exchanges, contact our email team at valorienell@gmail.com.

HIGH RISK ORDERS

At Valorienell, all high-risk orders will be automatically canceled to protect against potential fraud. To avoid cancellation, please ensure that your shipping and billing addresses match when placing an order. If you have any questions or believe your order was flagged incorrectly, feel free to DM us on Instagram or email us at valorienellbrand.com, and we will be happy to assist you.

CHARGEBACKS

At Valorienell, all orders are final, and no chargebacks will be accepted. Please ensure that all your information is 100% correct before completing your purchase. By selecting the checkbox before placing your order, you acknowledge and agree to this policy. If you have any questions, feel free to contact us for assistance.

ALL SALES ARE FINAL. PLEASE ENSURE YOUR ADDRESS IS CORRECT BEFORE CHECKING OUT. ONCE AN ORDER IS PLACED, EVERYTHING IS FINAL.